Enterprise AI
Canam Consultants
An AI agent took 80% of the busywork off Canam's counselors
- Education
- India
- Asia Pacific
- 80%
- Repetitive tasks automated, each reviewed by a person
- 2x
- Counselor capacity
- 4.8/5
- Student satisfaction
Canam Consultants advises students on studying abroad. Its counselors lost hours every day to program look-ups, shortlists, document prep and follow-up emails, none of which needed their judgment.
What we did
We mapped counselor workflows to find the tasks that cost the most time. The agent sits in the CRM. Transcripts and recommendation letters pass through a document pipeline where a person approves each one before it goes anywhere. It went live in stages and was tuned weekly.
Related work
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A metropolitan transit network's voice line now resolves 70% of calls without a person, in eleven languages.
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Calls resolved without a person
Tell us which system the AI has to run inside
If that system is not ready for AI yet, tell us that too. An engineer will reply and say plainly whether we are the right firm for it.