Digital Transformation
Star Health Insurance
Star Health customers can see a claim's status without phoning
- Insurance
- India
- Asia Pacific
- +22%
- Conversion across the rebuilt flows
- 5
- Core flows Star Health now builds new products on
Star Health's customer experience was designed for paper and carried forward. Intake took a week, underwriting was opaque, and the only way to check a claim was to call.
What we did
We redesigned each flow, from quote to servicing, against a fixed time budget. Underwriting moved to a cloud-native platform where policy logic sits apart from data and workflow, and claim status is now visible to customers and agents as it changes. We also trained Star Health's teams on the delivery cadence, and they now launch their own products on the platform without us.
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