Digital Transformation
A major retail bank
Loan processing at a major retail bank takes 60% less time
- Banking
- Client under NDA
- Global
- 60%
- Less time to process a loan
- 40%
- Off operating costs
Loan processing and customer service ran on manual steps that were slow and error-prone, and customers noticed.
What we did
We ranked the bank's processes by what automation would return and started at the top. On the loan side, bots extract data, check eligibility and verify documents. They also sort complaints. Every expansion waited until a pilot had proved the step before it.
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Tell us which system the AI has to run inside
If that system is not ready for AI yet, tell us that too. An engineer will reply and say plainly whether we are the right firm for it.