Digital Transformation
A telecom operator
Customers at a telecom operator get answers 50% faster
- Telecommunications
- Client under NDA
- Global
- 50%
- Faster responses
- 35%
- Rise in customer satisfaction
Customers waited too long for answers, billing took heavy manual work, and satisfaction was falling.
What we did
Assistants now take the high-volume questions, and billing runs automatically all the way through to reconciliation. Both connect to the CRM, so customer records stay consistent.
Related work
See all
Financial Services/India
Kotak Securities' mobile order flow went from eleven taps to three, and conversion on it rose 400%.
76%
Faster from first tap to completed order
Industrial Distribution/Germany
Würth's 30,000 field representatives moved off a patchwork of third-party tools onto one CRM, on web and mobile.
30,000
Field representatives on one platform
Insurance/India
Star Health rebuilt five customer flows on a cloud-native platform with us, and conversion across them rose 22%.
+22%
Conversion across the rebuilt flows
Tell us which system the AI has to run inside
If that system is not ready for AI yet, tell us that too. An engineer will reply and say plainly whether we are the right firm for it.